Our Story With The Client Sime
Our Story With The Client Sime Grament Folding Bagging Machine
DongGuan Sime(ximei) Packing is a Spanish company that invest in China and engage in the sales and packaging services of clothing-related packaging materials and hangers, etc. They mainly provide packaging, shipping and return processing services for several Spanish clothing brands such as Zara.
We got contacted from Mr Pablo the person in charge of the Spanish headquarters in China . He would like to speeds up their apparel packaging with automatic folding bagging equipment in Nov 2023.
On Dec 5th Mr Pablo come to visit our factory , He discussed with his team in Wuxi Branch. And ask our sales manager Frank come to their factory for knowing the situation of their work process.
They pack a lot of products, but mainly clothing and some blankets and crafts. The main problem is that this factory mainly handles returns from online sales. They need to unpack, inspect, and deal with stains on the same day or within 24 hours. They pick out clothes that can't be sold, and refold and pack the good or processed clothes before shipping.
The brands they serve are especially ZARA, which mainly sells women's fashion and has a wide variety of styles. Many styles, such as ultra-thin elastic vests, have various decorative designs. These machines cannot fold well. And a variety of small quantities of clothes will require frequent adjustments to the machine.
After visiting Sime's factory, Sales Manager Frank and Assistant Mia had an in-depth discussion with Pablo and the factory engineers. Pablo said that although he understood our point of view, they also need to process the ironing, packaging and delivery of new clothes in batches, and there are also some clothes such as jeans and Polo Shirts that are not very different in style but need to be packaged in batches. And their work efficiency requirements are very strict, so they hope to give it a try.
Finally, after our discussion and considering the actual situation of the customer, we decided to lend a machine from the showroom to the customer for trial. The customer tested it for one month and finally decided to buy it after one month.
Customers have reported that although the machine is not used every day, maybe only 2-3 days a week and only 2-3 hours a day, it has improved our efficiency. When we need to process a batch of similar clothes in a short time, the efficient machine can reduce our worries about temporary labor shortage. We can complete the task on time without hiring temporary workers.
The customer expressed his gratitude for our patience and cooperation and said that they would definitely recommend our equipment if the local factory in Spain needed it.