About Warranty Questions
1.When does the one-year warranty start? Our machine takes 2 months to ship.
Answer: Considering the actual situation of foreign customers, our warranty period starts from one week after the machine arrives at the customer's site.
2.How to determine whether the damage caused by operation is covered by warranty?
As long as there is no serious collision, or it is caused by fire, power short circuit, etc. at the customer's site, we will consider it as a warranty. Including all mechanical parts and motors, touch screen PLC, printers and other electrical accessories. Of course this does not include consumable parts such as heating wires and sealing silicone.
And we provide provide free spare parts kit ship with machine .
3.What should I do if the machine has problems after the warranty period ends?
We provide free online support for life. If it is just a general machine adjustment or common failure, we still provide free guidance. If you need to purchase replacement parts, we need to charge the parts cost + 30% management service cost. You can also consider purchasing locally, and we can help you confirm and guide the replacement.
4. What are the common faults? What if a part is damaged and needs to be replaced? Can you provide a timely and economical solution?
Component damage,
1. If the solenoid valve cylinder seal ring leaks, it causes abnormal operation (instruct customers to check the position of abnormal operation and replace the corresponding cylinder or solenoid valve) (We randomly give away free spare parts for new machines. The main components we use are international brands such as pneumatic originals AirTac SMC electrical Mitsubishi, Schneider, Omron standard models, which can be purchased locally. Generally, we have a certain amount of inventory. If we send it by express, it will definitely arrive in about a week)
2. Service Motor alarm (check the driver alarm code, determine the alarm type such as overload, check whether the transmission roller is stuck with foreign objects, etc.) If the hardware is detected to be damaged, we will also provide free replacement parts within the one-year warranty period and guide the installation.
